1. Agreement and Provider
These Terms & Conditions ("Terms") govern access to and use of RecallRisk, including recallrisk.com, app.recallrisk.com, the RecallRisk application, reports, notifications, support workflows, and related services.
RecallRisk is operated by Perjan ProfessionalProductPartners FlexKapG, Heiligenstädter Lände 29/2.OG, 1190 Vienna, Austria ("RecallRisk", "we", "us"). By accessing or using RecallRisk on behalf of a company or other organization, you confirm that you are authorized to bind that organization to these Terms.
If a signed order form, pilot agreement, data processing agreement, or other written agreement between RecallRisk and a customer conflicts with these Terms, the signed agreement prevails for that customer to the extent of the conflict.
2. Service Description
RecallRisk is a B2B product safety monitoring service. It imports and monitors official public EU Safety Gate information, compares it with customer catalogue data, produces candidate match results, supports operator and customer review workflows, exports reports, and can prepare or send approved customer notifications.
RecallRisk is currently an operator-led MVP foundation. Some workflows may involve RecallRisk staff or administrators assisting with catalogue upload, scan creation, match review, report export, notification approval, operational checks, or support.
RecallRisk does not replace official product safety sources, legal advice, regulatory advice, compliance advice, internal quality assurance, or professional judgement. Candidate matches require verification against official/source data before any business, legal, regulatory, safety, recall, customer communication, or market action is taken.
3. Accounts and Authorized Users
Customers and users must provide accurate account, contact, and company information. Accounts are for business use only and may be used only by authorized users acting for the customer organization.
Users are responsible for keeping credentials confidential, using reasonable account security practices, and promptly notifying RecallRisk at info@recallrisk.com if they suspect unauthorized access or misuse.
Customers are responsible for all activity under their accounts and for ensuring that their users comply with these Terms and any applicable customer agreement.
4. Customer Data and Responsibilities
"Customer Data" means catalogue files, product records, supplier or batch information, URLs, images, notes, review decisions, and other data submitted to RecallRisk by or for a customer. Customers retain ownership of their Customer Data.
Customers grant RecallRisk the rights needed to host, process, copy, transmit, display, analyze, compare, export, and otherwise use Customer Data to provide, secure, support, improve, and operate the service.
Customers are responsible for ensuring that Customer Data is lawful, accurate, complete enough for the intended workflow, and suitable for upload to RecallRisk. Customers should not include unnecessary personal data, sensitive personal data, confidential third-party data, or regulated data unless agreed in writing and supported by an appropriate legal basis.
Customers are solely responsible for decisions made using RecallRisk outputs, including product safety decisions, recall decisions, customer communications, regulatory filings, supplier actions, and marketplace or distribution actions.
5. Customer Product Safety Responsibilities
RecallRisk provides monitoring signals, candidate matches, evidence summaries, workflow support, and reports. Customers, shop owners, sellers, marketplaces, distributors, manufacturers, importers, responsible economic operators, and other product-chain participants remain solely responsible for their own product safety obligations under applicable law.
Customers are responsible for deciding whether and when to pause sales, remove or take down listings, stop distribution, quarantine stock, notify customers, contact suppliers, notify marketplaces, report to authorities, submit Safety Business Gateway notices, issue recall notices, offer remedies, or take any other corrective or preventive action.
RecallRisk is not the manufacturer, importer, distributor, fulfilment service provider, online marketplace provider, responsible economic operator, authorized representative, market surveillance authority, legal adviser, or compliance officer for any customer product unless expressly agreed in a separate signed agreement.
Customers must maintain their own product safety processes, legal basis, competent personnel, authority contacts, supplier records, traceability information, customer communication records, and decision logs. RecallRisk outputs should be treated as an input to that customer-controlled process, not as a final instruction to act or refrain from acting.
6. Public Source Data and Results
RecallRisk relies on official public EU Safety Gate data and related public source material. We aim to import, normalize, and present this information accurately, but public sources may be delayed, incomplete, changed, unavailable, mistranslated, or corrected by the relevant authorities.
RecallRisk match scores, confidence buckets, evidence, reports, exports, and notifications are candidate outputs for monitoring and operational review only. They may contain false positives, false negatives, omissions, outdated information, or interpretation errors, and they may not detect every affected product or listing.
A RecallRisk result is not a final determination that a product is unsafe, recalled, prohibited, non-compliant, affected by a specific alert, or legally safe to continue selling. Customers must verify relevant barcode, model, batch, supplier, product identity, legal basis, risk description, official source URL, authority information, and manufacturer or supplier notices before acting on a candidate match.
7. Acceptable Use
You must not, and must not allow others to:
- Use RecallRisk for unlawful, harmful, deceptive, abusive, or unauthorized purposes.
- Upload data that infringes third-party rights or violates applicable law.
- Attempt to bypass authentication, authorization, rate limits, security controls, or account restrictions.
- Interfere with, scan, attack, reverse engineer, scrape, overload, or disrupt the service or its infrastructure.
- Use RecallRisk to build a competing service, benchmark the service publicly, or resell access without written permission.
- Remove notices, misrepresent RecallRisk outputs as official authority determinations, or imply RecallRisk has made a legal or regulatory decision.
We may suspend or restrict access if we reasonably believe these Terms, security, law, third-party rights, or service integrity are at risk.
8. Fees, Pilots, and Payment
Fees, pilot terms, included services, usage limits, billing periods, taxes, payment deadlines, and renewal terms are set out in the applicable order, proposal, pricing page, invoice, or written agreement.
Unless stated otherwise in writing, fees are non-refundable, exclusive of applicable taxes, and payable by the due date on the relevant invoice. Late payments may result in suspension of access or service delivery after reasonable notice.
Launch or pilot pricing may be limited to the agreed scope and period. Additional catalogue work, custom reviews, integrations, exports, notifications, support, or higher-volume usage may require a separate written agreement or additional fees.
9. Intellectual Property
RecallRisk, the software, workflows, matching logic, user interface, reports, documentation, trade names, logos, and other service materials are owned by RecallRisk or its licensors and are protected by intellectual property laws. Except for the limited right to use the service under these Terms, no rights are transferred to customers or users.
Subject to these Terms and the applicable customer agreement, customers may use RecallRisk reports and exports internally for product safety monitoring, operational review, supplier review, and compliance support. Customers may share relevant extracts with advisers, authorities, suppliers, insurers, marketplaces, or customers where reasonably necessary for legitimate product safety or business purposes, provided they do not misrepresent RecallRisk outputs as legal advice or official authority determinations.
Feedback, suggestions, or improvement ideas may be used by RecallRisk without restriction or compensation, provided we do not disclose Customer Data in violation of our obligations.
10. Confidentiality, Privacy, and Security
Each party may receive non-public business, technical, product, pricing, security, or operational information from the other party. The receiving party must use such confidential information only for the purposes of the service relationship and protect it with reasonable care.
Our processing of personal data is described in the Privacy Policy. Where RecallRisk processes personal data as a processor for a customer, the parties should enter into an appropriate data processing agreement.
We use reasonable technical and organizational measures to protect the service, but no internet-based service is completely secure or uninterrupted.
11. Availability, Changes, and Support
RecallRisk is provided on a commercially reasonable basis. We may maintain, modify, improve, discontinue, or replace parts of the service over time, including as required by changes to public sources, infrastructure, providers, security needs, or customer feedback.
We do not guarantee that the service will be uninterrupted, error-free, or available at all times. Planned or emergency maintenance, third-party outages, public source outages, internet issues, security events, and force majeure events may affect availability or results.
Support channels, response times, and service levels are provided as stated in the applicable customer agreement or, if none is agreed, on a reasonable-efforts basis.
12. Warranties and Disclaimers
Each party represents that it has the legal authority to enter into these Terms. Customers represent that they have all rights, permissions, and legal bases needed to provide Customer Data to RecallRisk and to use RecallRisk for their intended business purposes.
To the fullest extent permitted by law, RecallRisk is provided "as is" and "as available". RecallRisk disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted operation, and error-free operation.
RecallRisk does not provide legal, regulatory, compliance, product safety, recall, market surveillance, or professional advisory services. Customers remain responsible for their own compliance program, product safety obligations, customer communications, authority interactions, marketplace and listing decisions, and business decisions.
No RecallRisk output, notification, report, email draft, proposal, support response, or operator note should be treated as a direction to remove a listing, keep a listing live, recall a product, notify or not notify consumers, report or not report to authorities, or take or avoid any legal, safety, regulatory, commercial, or public communication action.
13. Liability
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intent, gross negligence where mandatory law prohibits limitation, death or personal injury caused by negligence, or mandatory statutory liability.
To the fullest extent permitted by law, RecallRisk is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, lost profits, lost revenue, lost business, loss of goodwill, loss or corruption of data, procurement of substitute services, or damages arising from decisions made on unverified candidate matches, product safety actions, listing removals, continued sales, recall actions, customer notices, authority interactions, or marketplace actions.
To the fullest extent permitted by law, RecallRisk's aggregate liability arising out of or relating to the service is limited to the fees paid by the customer to RecallRisk for the affected service during the 12 months before the event giving rise to liability. If no fees were paid, liability is limited to EUR 100.
14. Term, Suspension, and Termination
These Terms apply for as long as you access or use RecallRisk. Customer-specific service terms, pilots, renewals, and termination rights are governed by the applicable order, proposal, invoice, or written agreement.
Either party may terminate access where the other party materially breaches these Terms and fails to cure the breach within a reasonable period after notice, unless immediate termination or suspension is justified by law, security, non-payment, or risk to the service.
After termination, access to the service may end and Customer Data may be deleted or retained according to the Privacy Policy, the customer agreement, legal obligations, and ordinary backup deletion cycles.
15. Third-Party Services and Links
RecallRisk may rely on or link to third-party services, public authority sites, public source URLs, infrastructure providers, email providers, analytics providers, and customer-supplied URLs or images. We are not responsible for third-party content, availability, policies, or practices except where applicable law requires otherwise.
16. Governing Law and Venue
These Terms are governed by the laws of Austria, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. To the extent legally permitted, the courts of Vienna, Austria have exclusive jurisdiction over disputes arising out of or relating to these Terms or RecallRisk.
17. Changes to These Terms
We may update these Terms to reflect legal, technical, product, or business changes. The latest version will be posted on this page. Where changes materially affect registered users or customers, we will take reasonable steps to notify them by email, in-app notice, or another appropriate channel. Continued use of RecallRisk after the effective date of updated Terms means the updated Terms apply.
18. Contact
Questions about these Terms can be sent to info@recallrisk.com. Provider details are available in the Legal Notice.